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Frequently Asked Questions (FAQ)
Know The Answers To The Most Common Questions.
Frequently Asked Questions (FAQ): Need Help? Start Here!
Find quick answers about our products, orders, delivery, and support all in one place. We keep things simple and clear so you can shop with confidence. Need more help? Our team is always here for you!
1. How is my contact information stored during purchase?
Your details are securely encrypted in our database, accessible only to authorized team members, and used exclusively for order processing and support.
2. What's your substitution policy?
If an item is unavailable, we’ll swap it with a similar one of equal or better value, always honoring your preferences first.
3. Are there cancellation charges?
We don’t have a standard cancellation policy. In exceptional cases, if canceled before dispatch, we’ll refund after deducting 2.5% processing fees from the order value.
4. How do I cancel an order?
Email us at sales@uniqinfotech.com with your order details for quick assistance.
5. What are delivery and COD charges?
Delivery is always free, and Cash on Delivery (COD) is available nationwide—no extra fees.
6. How long until my refund processes?
Refunds typically reflect in your original account within 5-7 working days.
7. What if I receive a defective, damaged, or wrong item?
Email info@uniqinfotech.in ASAP with an unboxing video and proof. Return the item in original packaging. Note: Complaints after 2-3 days from delivery won’t be entertained.
8. How do I know my order is confirmed?
You’ll see a confirmation page with your unique Order ID, items, and shipping details. We’ll also send an email, SMS, and dispatch updates with tracking.
9. Is there a minimum order value?
No minimums—order as little or as much as you like. Every purchase at www.uniqinfotechindia.com matters equally.
10. Looking for a product not listed on the site?
It might still be in stock! Email malav@uniqinfotech.in from uniqinfotech.in, and we’ll list it online with a notification ASAP.
11. Where do you deliver?
Across India via trusted couriers. International shipping isn’t available yet.
12. How safe is my personal info on uniqinfotech.in?
We’re committed to your privacy—check our full Privacy Policy for details.
13. When can't we support returns?
We review disputes case-by-case at info@uniqinfotech.in. Returns aren’t supported for:
- Requests outside the time frame.
- Used/damaged products.
- Consumables that are opened/installed.
- Items with tampered/missing serials.
- Missing packaging, tags, labels, freebies, or accessories.
14. Do you store my credit card info?
No—we never collect or store it. Details go straight to our secure bank gateway during checkout.
15. Can I ship to a different address than my registered one?
Yes! On the shipping page after adding to cart, select or enter a new address easily.
16. Is it safe to pay with my credit card?
Absolutely. We use top-tier SSL encryption for secure transmission, and all card details process directly via bank gateways—no storage on our end.
17. How long for delivery?
Expect 5-7 working days in courier-covered areas. Remote spots may take 8-10 days via speed/registered post. We’ll email order and tracking details right away.
